Syntegra Pty Ltd (ABN 25 658 709 310) is committed to protecting your privacy and ensuring that your personal information is handled responsibly in accordance with the Australian Privacy Act 1988 (Cth) and New Zealand’s Privacy Act 2020. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you interact with us, either through our website or other services.
Information We Collect
We may collect the following types of personal information:
- Contact details such as your name, email address, postal address, and phone number.
- Payment details including billing and shipping addresses, credit card details, or bank account information.
- Business details for commercial customers such as company name, ABN, and other relevant identifiers.
- Details of the products or services you have purchased or expressed interest in.
- Technical information such as your IP address, browser type, and access times when using our website.
How We Use Your Information
We use your personal information to:
- Process and fulfil orders, including delivery and customer support.
- Communicate with you regarding your orders, product updates, or company news.
- Provide you with relevant marketing offers (with your consent).
- Improve our products, services, and website performance.
- Comply with legal obligations or requests from regulatory bodies.
Sharing Your Information
We do not sell or rent your personal information to third parties for marketing purposes. We may disclose your personal information to:
- Third-party service providers, such as payment processors, delivery partners, and IT service providers, to assist in business operations.
- Legal authorities if required by law or to protect our legal rights.
- Business partners, where necessary for product fulfillment, but only with your consent.
Data Storage and Security
Your personal information is stored securely on our servers or on secure servers provided by third parties. We take reasonable measures to protect your data from misuse, loss, unauthorised access, or disclosure. We use industry-standard encryption methods for sensitive information such as payment details.
Your Rights
You have the right to access, correct, or delete your personal information. If you wish to exercise any of these rights, please contact us at webmaster@syntegra.au. We will respond to your request within a reasonable timeframe.
Cookies and Tracking
Our website uses cookies to enhance your experience and analyze website traffic. You can control the use of cookies through your browser settings, though disabling cookies may limit your ability to use certain features of our site.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements or our practices. Any updates will be posted on our website, and we encourage you to review it periodically.